We make every effort to dispatch orders within the timeframes stated on our Product Availability Indicators page.
Unfortunately, however, there are occasions when unexpected delays occur. These are usually caused by our smaller suppliers being unable to provide some back list items, or by delays in stock delivery to our fulfilment centre. You may have also ordered a back order product that has required ordering from our suppliers.
We will inform you at the earliest possible time if there is any delay in dispatching your order. You can also check the status and details of your order online at the check order status page, or by contacting us.