Privacy and Security
Ordering ABC products Online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.
Crucially, unencrypted credit card details will not be stored on our server, and will be sent only in encrypted form. The encryption technologies we use are SSL and PGP.
For more information about these technologies see, http://www.pgp.com for information about PGP and http://info.ssl.com for more information about SSL.
If you do not wish to place your order on the internet, we offer you the option of placing it over the phone with our Customer Care team. Please phone us on 1300 360 111
Collecting Anonymous Information
We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.
We may share non-personal, aggregated information with other ABC Divisions, our partners or product distributors for research purposes. We will never identify or disclose individual customers or visitors information or purchases but may disclose how many customers bought a specific item or used a specific service such as an email list.
Collecting Personal Information
We collect personal information submitted by you to manage and deliver your order or as part of an entry to a competition or product review. We do not disclose personal information for any other purpose. Delivery information you supplied when ordering is available online for your reference in your order status history.
We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (i.e. a courier) as selected by you when you place your order. We also retain your order details in a secure offline system that is NOT connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date.
We will only publish personal information with your consent (e.g. if you win a competition) and then only in part (e.g. The winner is Dave, of Artarmon, Sydney). We do not publish personal information for any other reason without your consent.
Under no circumstances will ABC Online sell, or receive payment for licensing or disclosing, your personal information.
We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth).
Dispute resolution services are available in each Australian State and Territory.
Feedback and Complaints Handling Procedure
The ABC Shop welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page above.