Assistance for new customers

The instructions below provide a guide to help you with your first order.

There were 7 articles found in this category:

  1. Partial Dispatch
    Your order will be processed once all items are available. If you have placed an order which contains both available and out of stock items, and wish to have any available item/(s) sent earlier, you may contact us to arrange a partial dispatch. Please call our Customer Care Team on 1300 360 111 ...
  2. First Time Visitors Guide
    Welcome to the ABC Shop Online! The instructions below provide a guide to help you with your first order. Purchasing To place your first order with us, simply browse or search our catalogue for the product(s) you wish to purchase and click the "Add to Cart" button on the product page(s). When y ...
  3. Payment Verification
    Pre-Authorisation When an order is placed with the ABC Shop Online, please be advised payment will not be processed until dispatch of the order. Our system will however process a $1 pre-authorisation check to verify the payment details have been entered correctly. This will appear as a pending ...
  4. What is an ABC Shop Promo Code
    An ABC Shop Promo Code is a code used for special promotions that we run that you may find on advertising etc Please note there is a limit of 1 promo code per order.
  5. Currency Exchange
    The ABC Shop Online uses an online currency exchange service called Dynamic Converter to display rates in different currencies. This service is to be used as a guide only. All transactions made through ABC Shop Online will be carried out in Australian dollars. Conversions to other currencies ar ...
  6. Search tips and help
    General search tips Keep it simple The simpler your wording, the easier it will be for our search engine to interpret and find your term. Spelling Check your spelling before launching your search. If you are unsuccessful try the OR operator for alternatives (see Advanced tips). Be specific Avoi ...
  7. Registering with the ABC Shop
    When shopping with us you have a choice to register your details. You will only need to register once to access the following benefits: Security: We do not store your credit card number on our server, so by giving us your contact details we can easily reach you if there is a problem with the p ...